At luckygame, your privacy matters as much as your winnings. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a data subject under Philippine law.
Six core principles that guide how luckygame handles your personal information — from the moment you register to every transaction you make.
All data transmitted between your device and luckygame is protected using industry-standard TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256.
luckygame does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate the platform, process transactions, and comply with Philippine regulatory requirements.
luckygame operates in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC). Your rights as a Filipino data subject are fully respected and enforceable.
We only collect data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or for undefined future uses. Every data point we hold has a clear, documented purpose.
luckygame retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law. When data is no longer needed, it is securely deleted or anonymized.
You have the right to access, correct, delete, and port your personal data at any time. luckygame provides clear channels for exercising your data subject rights, and we respond to all valid requests within the timeframes required by law.
luckygame ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use our online casino and sports betting services. This Privacy Policy describes how luckygame collects, uses, stores, shares, and protects your personal information when you access or use the luckygame website and its associated services.
This Privacy Policy applies to all users of the luckygame platform, including registered players, visitors to the website, and any other individuals whose personal data luckygame processes in connection with the provision of its services. It covers all personal data collected through the luckygame website, mobile-optimized interface, customer support channels, and any other touchpoints through which you interact with luckygame.
luckygame operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We take our obligations as a personal information controller seriously and have implemented appropriate technical and organizational measures to safeguard your data.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, luckygame acts as the personal information controller in respect of the personal data it collects and processes in connection with the luckygame platform.
As the personal information controller, luckygame determines the purposes and means of processing your personal data. luckygame has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy laws and for handling data subject requests and complaints.
luckygame collects the following categories of personal data in connection with the provision of its services. We only collect data that is adequate, relevant, and limited to what is necessary for the purposes described in this Privacy Policy.
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Name, date of birth, address | Mandatory |
| KYC Documents | Government ID, selfie, proof of address | Mandatory (before withdrawal) |
| Financial | GCash name, transaction history | Mandatory |
| Gaming Activity | Bet history, session data | Automatic |
| Technical | IP address, device info, cookies | Automatic |
| Communications | Support chats, emails | When you contact us |
luckygame collects personal data through the following means:
The majority of personal data luckygame holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with any feature of the luckygame platform. You are in control of what information you provide, though certain data is required to use specific features of the service.
When you access and use the luckygame platform, certain technical data is collected automatically. This includes your IP address, device information, browser type, session duration, pages visited, and game activity. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 10 of this Privacy Policy.
luckygame may receive personal data from third-party service providers engaged to assist with identity verification, fraud prevention, payment processing, and regulatory compliance. For example, our KYC verification partner may provide the results of identity checks conducted on your submitted documents. All third-party providers are contractually bound to handle your data in accordance with applicable privacy laws.
luckygame uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, luckygame processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and service delivery | Performance of a contract (your agreement to our Terms & Conditions) |
| KYC identity verification and AML compliance | Legal obligation (Philippine gaming and AML regulations) |
| Fraud detection and platform security | Legitimate interest (protecting the platform and its users) |
| Responsible gaming monitoring | Legal obligation and legitimate interest |
| Marketing communications | Consent (you may withdraw at any time) |
| Platform analytics and improvement | Legitimate interest |
| Compliance with regulatory requests | Legal obligation |
luckygame does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
luckygame engages trusted third-party service providers to assist with the operation of the platform. These include KYC and identity verification providers, payment processors (including GCash, PayMaya, and banking partners), fraud detection services, cloud hosting providers, and customer support technology providers. All service providers are bound by data processing agreements that require them to handle your data securely and in accordance with applicable law.
luckygame may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of luckygame's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
luckygame retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Regulatory and AML compliance |
| KYC documents | Duration of account + 5 years after closure | AMLC and gaming regulatory requirements |
| Transaction records | 10 years from transaction date | Philippine financial record-keeping laws |
| Gaming activity logs | 5 years from date of activity | Responsible gaming and dispute resolution |
| Customer support records | 3 years from last interaction | Dispute resolution and service improvement |
| Marketing preferences | Until you withdraw consent | Consent-based processing |
| Technical/device logs | 12 months from collection | Security and fraud detection |
Upon expiry of the applicable retention period, luckygame will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification. Where data is anonymized rather than deleted, it may be retained indefinitely for statistical and analytical purposes.
luckygame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
luckygame uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyze usage patterns. A cookie is a small text file placed on your device when you visit the luckygame website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for platform operation — login sessions, security tokens, account authentication | No (required for service) |
| Functional | Remember your preferences — language, game settings, responsible gaming tool configurations | Yes |
| Analytics | Understand how players use the platform — page views, session duration, feature usage (anonymized) | Yes |
| Security | Detect and prevent fraud, bot activity, and unauthorized access attempts | No (required for security) |
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary or security cookies may impair the functionality of the luckygame platform and prevent you from accessing certain features. luckygame does not use cookies for third-party advertising or cross-site tracking.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by luckygame:
Request a copy of the personal data luckygame holds about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Request that luckygame restricts the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
Be informed about how your personal data is collected, used, and shared — which is the primary purpose of this Privacy Policy.
Lodge a complaint with the National Privacy Commission (NPC) if you believe luckygame has violated your data privacy rights.
luckygame is strictly an adult platform. In accordance with Philippine law and PAGCOR regulations, the luckygame platform is available only to individuals who are 21 years of age or older. luckygame does not knowingly collect personal data from individuals under the age of 21.
As part of the registration process, all users are required to confirm that they are 21 years of age or older. luckygame's KYC verification process includes age verification using government-issued identification documents. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the relevant authorities as required by law.
luckygame primarily stores and processes your personal data within secure data center facilities. In certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification partners operating internationally.
Where such cross-border transfers occur, luckygame ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include contractual clauses, data processing agreements, and assessments of the recipient country's data protection framework.
By using the luckygame platform and accepting this Privacy Policy, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of luckygame's services, subject to the safeguards described above.
luckygame reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on the luckygame website and, where appropriate, by sending a notification to your registered email address.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how luckygame protects your personal data. Your continued use of the luckygame platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or luckygame's data processing practices, please do not hesitate to get in touch. Our Data Protection Officer and support team are here to help.
If you are not satisfied with luckygame's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC can be reached through their official website and handles complaints from data subjects regarding violations of the Data Privacy Act of 2012.
luckygame is built on trust — secure payments via GCash and BDO, verified fair games, and your personal data protected under Philippine law. Join thousands of Filipino players who game with confidence.